Customer Policy

Introduction

These terms govern the relationship between the Malta Food Agency and individuals participating in Malta Food Experience events, classes and tastings. By making a booking you agree to be bound by these terms.

Eligibility

Participants must be at least 16 years of age. Children under 16 may attend when accompanied by a responsible adult. Some events may have specific age or dietary requirements, which will be clearly stated on the event page.

Dietary Requirements and Allergies

Customers are responsible for informing the Agency of any food allergies, intolerances or dietary requirements at the time of booking. While we take reasonable precautions, we cannot guarantee an allergen-free environment. Participation is at your own risk.

Conduct

Customers are expected to behave respectfully toward staff, hosts and fellow participants. The Agency reserves the right to remove any participant whose behaviour is disruptive or endangers others, without refund.

Liability

The Malta Food Agency maintains public liability insurance. Participation in culinary activities involves inherent risks. To the fullest extent permitted by law, the Agency excludes liability for personal injury, loss or damage to property except where caused by our negligence.

Photography and Media

Photographs and video may be taken during events for promotional purposes. By attending, you consent to your image being used in Agency marketing materials unless you notify us otherwise in writing before the event.

Governing Law

These terms are governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the Maltese courts.